Health Minister blames hospital staff ‘user error’ for major IT problems

“The considerations I’m conscious of relate to the utilization of the system, not the system itself,” Mr Miles mentioned.

“While you improve an IT system throughout an organisation with 90,000 folks there’s a time frame inside which you anticipate points to come up.

“What’s essential is that processes are in place to deal with them and that none of them have an effect on scientific care and that’s very a lot the place we’re at.”

The minister mentioned it was “commonplace” for employees to make small purchases on bank cards and hospitals recurrently “stockpile” provides, particularly at occasions such because the height of the flu season.

Mr Miles admitted there had been some entry points with the brand new system on August 1 however mentioned that was attributable to a proxy server situation, not the software program itself.


The LNP opposition known as for Mr Miles to be sacked over the scenario.

“If I used to be (Premier) Annastacia Palaszczuk I wouldn’t let Steven Miles close to a keyboard, and if I used to be Annastacia Palaszczuk I might sack Steven Miles at present,” opposition well being spokeswoman Ros Bates mentioned.

Mr Miles mentioned he didn’t take the decision critically.

“I don’t assume a day has handed the place Ros Bates hasn’t known as for me to be sacked,” he responded.

The “person error” points got here after the challenge blew out by tens of millions of , following a delay to permit for extra workers coaching.

The brand new software program was attributable to go stay final 12 months below the Monetary System Renewal Venture however was delayed till this 12 months, costing $30 million.

LNP leader Deb Frecklington said there were systemic issues with Queensland Health's software rollouts.

LNP chief Deb Frecklington mentioned there have been systemic points with Queensland Well being’s software program rollouts.Credit score:Dan Peled/AAP

Mr Miles mentioned he anticipated points to “lower over time” and mentioned troubleshooters had been despatched to hospitals to stroll workers by means of the brand new system.

It was the newest in a sequence of points referring to software program within the Well being Division, after a Brisbane Times investigation revealed critical considerations about affected person security and value blowouts within the new built-in digital medical report (ieMR) system.

Opposition Chief Deb Frecklington mentioned she was involved in regards to the degree of points being reported with software program tasks within the well being division.

“There’s a systematic wider situation with well being, IT and the Labor authorities,” Ms Frecklington mentioned

“That’s why we’ve mentioned the chief info officer must be appointed to supervise this.

“There’s about half a billion value of waste in well being below Annatsacia Palaszczuk.”

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