Leaked Queensland Health email reveals order to halt IT upgrades during Parliament

“Are you able to please make it possible for all utility deliberate adjustments are captured and that groups perceive they can not implement adjustments that match the standards I described in my comply with up e-mail at this time,” the letter says.

“We could have to cease these which can be earmarked to go forward from at this time in the event that they meet the standards.

“Any more, DG wants every week’s discover and these adjustments can’t be throughout parliament sitting weeks,” the letter reads.

“I’m getting newest information from CE’s workplace on these dates and can ahead to you.”

Additional correspondence particulars the standards for IT employees to go forward with deliberate adjustments.

Mr Miles mentioned on Wednesday he had no data of the letter or who had given the order.

“I don’t know who despatched this e-mail, what it’s about, I’m glad to look into it for you,” he mentioned.

Mr Miles denied he had made the directive to pause well being IT updates throughout parliamentary sitting weeks, and denied the Premier’s workplace had performed so.

On Thursday afternoon, arriving in Perth for a Council of Australian Governments assembly, Mr Miles mentioned Director-Basic John Wakefield had apologised for the state of affairs.

“He has apologised for the truth that e-mail was distributed, he’ll present additional recommendation to our crew that each one selections about upkeep ought to be carried out based mostly on what’s greatest for scientific care,” Mr Miles mentioned.

“It is adequate for me that he has withdrawn [that directive] and he is clarified what would be the case from right here on in.”

Mr Miles mentioned regardless of Dr Wakefield taking accountability, the e-mail got here from his workplace and was not despatched by the Director-Basic personally, as he had solely simply returned from vacation.

The minister mentioned the problem had arisen following a gathering he had “a few weeks in the past” with software program supplier Cerner, which developed the ieMR and is managing the patches and upgrades.

“I referred to as that assembly due to the 38 interruptions to service of the ieMR, 29 had been attributable to work by Cerner,” he mentioned.

“I used to be involved they weren’t offering Queensland Well being with enough discover of these deliberate outages.”

Mr Miles mentioned he had no drawback with upgrades being carried out throughout parliamentary sitting weeks if that was wanted, and claimed that there had been an replace to the ieMR final Tuesday whereas Parliament was sitting.

A Queensland Well being spokeswoman mentioned the e-mail was “clearly inappropriate”.

“The corporate behind the rollout, Cerner, has agreed that upgrades and upkeep ought to at all times be at a time that least inconveniences clinicians and hospitals,” she mentioned.

“Now we have agreed with Cerner that they may present no less than a weeks’ discover earlier than any deliberate outage.

“The brand new protocol makes no reference to parliamentary sitting dates, and completely no instruction got here from the minister’s workplace to that impact.”

Queensland Well being has been below severe strain and intense media scrutiny after months of issues with IT methods.


The roll-out of one of many division’s largest and costliest IT initiatives, the built-in digital medical report, was quietly placed on maintain by the Well being Minister throughout Senate estimates this 12 months.

The ieMR crashed repeatedly due to software program upgrades earlier this 12 months, with Premier Annastacia Palaszczuk saying there can be a full evaluation of the trigger.

Brisbane Occasions this 12 months revealed clinicians held serious concerns with the safety of the software project, with a number of security alerts issued to hospitals statewide for points reminiscent of affected person knowledge being corrupted, medicines incorrectly labelled and methods repeatedly crashing.

In June, former director-general Michael Walsh was heard in a recording leaked to the media acknowledging there have been issues with the digital medical report.

Mr Walsh retired in September and was changed with Dr Wakefield, whose focus has been on regional and rural well being.

eHealth Queensland chief government Damian Inexperienced changed former chief government Richard Ashby after an in depth recruitment search since Dr Ashby resigned in late January.

Parliament subsequent sits on the finish of November.

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