Queensland Health’s history of software mishaps is proof of how hard e-health can be

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A directive ordering Queensland Well being workers to keep away from upgrades to the state’s hospital digital medical document system throughout parliamentary sitting weeks was recently reversed. After the e-mail containing the directive was leaked, the state’s well being minister Steven Miles revoked the directive. He mentioned the timing of upgrades must be primarily based on “what’s greatest for scientific care”.

Queensland’s built-in digital medical document system (ieMR) is designed to supply details about sufferers within the state’s well being system. The ieMR was constructed by Cerner, a worldwide supplier of digital medical document software program. Like every IT venture of this scale, it’s extensively customised for Queensland Well being and particular person hospitals.

The directive to chorus from ieMR upgrades throughout sitting weeks appears to be linked to 38 system outages earlier this yr. Most of those occurred following upgrades carried out by Cerner. On no less than one event, upgrades didn’t go easily, and led to system outages that required clinicians to revert to paper-based methods.

The rollout of the ieMR system to new hospitals, which started again in 2011, was placed on maintain earlier this yr.

Monolithic programs may not be the longer term

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